Privacy Policy

At Averawea, we value the trust you place in us by sharing your personal information. We are committed to maintaining the privacy and security of the information you provide while shopping on our website. As a company under Mikado, LLC, we adhere to stringent privacy practices and policies to ensure your personal data is handled responsibly.

This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website www.averawea.com, make a purchase, or engage with us in any other way. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Company Name: Mikado, LLC
Website Name: Averawea
Contact Information:

1. Information We Collect

To provide you with a seamless shopping experience, we collect various types of information. The information we collect helps us improve our services, process your orders, and communicate effectively with you.

Personal Information:
When you place an order, create an account, or interact with our website, we collect personal information such as:

  • Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Payment Information (credit card details, PayPal information, etc.)

Usage Data:
We also collect non-personally identifiable data when you visit our website. This can include:

  • Browser type and version

  • Operating system

  • IP address

  • Pages visited on our website

  • Duration of your visit

  • Click-through patterns

This data helps us understand how you interact with our website and allows us to improve user experience and optimize the site’s functionality.

2. How We Use Your Information

Your personal information is essential for providing you with the best possible shopping experience, and we use it for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping, billing, and customer support.

  • Communication: To send order confirmations, shipping updates, and promotional emails (if you’ve opted in to receive them).

  • Account Management: To create and manage your Averawea account and help you track orders and store preferences.

  • Marketing and Promotions: With your consent, we may send you marketing materials, newsletters, or special offers. You can opt-out of these communications at any time.

  • Customer Support: To respond to inquiries, requests, or issues related to your orders or our products.

  • Website Improvement: To analyze user interactions, optimize website functionality, and enhance your browsing experience.

3. Payment Security

At Averawea, we take security very seriously. We use industry-standard measures to protect your personal and payment information during transactions.

  • SSL Encryption: We use Secure Socket Layer (SSL) encryption technology to protect sensitive data like credit card details during checkout.

  • PCI-DSS Compliance: We comply with Payment Card Industry Data Security Standards (PCI-DSS), which ensures that your payment details are processed securely.

  • Third-Party Payment Processors: We work with trusted partners like PayPal and Stripe to process payments securely. We never store your payment information on our servers.

4. How We Protect Your Information

We implement robust security measures to ensure that your personal information is protected. This includes:

  • Data Encryption: Your personal data is encrypted both during transmission and storage to ensure its confidentiality.

  • Access Control: Only authorized personnel at Averawea have access to your personal information, and they are required to follow strict confidentiality policies.

  • Regular Security Audits: We conduct regular audits and use advanced security tools to protect our systems from unauthorized access, data breaches, and cyber threats.

5. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We share your information with trusted third-party vendors, such as shipping companies and payment processors, to help us complete your transactions and deliver products to you.

  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of Mikado, LLC, your information may be transferred as part of the business transaction.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences: such as language settings and items in your shopping cart.

  • Analyze site traffic: We collect data on website usage to improve navigation and user experience.

  • Personalize content: We can provide tailored product recommendations based on your browsing behavior.

You can control the use of cookies through your browser settings. If you disable cookies, some features of the website may not function properly.

7. Your Rights

Under the California Consumer Privacy Act (CCPA), you have certain rights regarding your personal data:

  • Right to Know: You can request information on the personal data we collect about you.

  • Right to Deletion: You can request the deletion of your personal data, subject to certain exceptions.

  • Right to Opt-Out: You can opt out of the sale of your personal information.

  • Right to Non-Discrimination: You will not face discrimination if you exercise your rights under CCPA.

To exercise these rights, please contact us via contact@averawea.com.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name: Mikado, LLC

Company Number: 202252713290

Representative Office: 3594 Green Ave, Los Alamitos, CA 90720, United States

Email: contact@averawea.com

Phone: +1(510) 792-2748

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.