AV I Love Hair

Eligibility for Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. The item must also be in its original packaging.

Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-designed clothing (unless defective).

• Gift cards.

• Any items marked as “final sale.”

Reason for Return

You can return items for the following reasons:

• Incorrect size or color received.

• Product doesn’t match the description.

• Damaged or defective item.

• Changed your mind (subject to approval).

Return Shipping Costs

• You are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.

Return Process

1. Initiate Return: Please contact us at contact@averawea.com to initiate the return process. Include your order number and reason for the return.

2. Return Authorization: Once we review your request, we will provide you with a Return Authorization and instructions on how to return your item(s).

3. Return Item: Send the item(s) back to us following the return instructions. Make sure the item is securely packaged.

Return Address

Please return items to:
Averawea Returns
4215 E 18th St, Vancouver, WA 98661, United States

Refund Process

• Once we receive and inspect your return, we will process your refund to the original payment method.

• Refund Time: Please allow 2-5 business days for the refund to appear in your account, depending on your payment method (Stripe or PayPal).

• Return Methods: You can return your items via USPS, UPS, or FedEx.