Return and Refund Policy

At Averawea, we are committed to providing you with a great shopping experience. If for any reason you are not completely satisfied with your purchase, our return and refund policy is designed to make the process as simple and straightforward as possible. Below are the details of our Return and Refund Policy.

If you have any questions regarding this policy, feel free to reach out to us at contact@averawea.com or call us at +1(510) 792-2748.

1. Return Eligibility

We want you to be happy with every item you purchase from Averawea, but if for any reason you’re not satisfied, we accept returns within 30 days from the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in new condition.

  • All original tags, packaging, and accessories must be intact and attached.

  • The item must have been purchased directly from Averawea.com.

2. Non-Returnable Items

Certain items cannot be returned due to health, safety, or other reasons, including:

  • Underwear, socks, and intimate apparel.

  • Sale items or final sale items clearly marked as non-returnable.

  • Items that have been customized or altered in any way.

3. Return Process

Returning an item is easy! We want to make the process as simple as possible. Please follow these steps:

  1. Contact Us: To initiate a return, please email us at contact@averawea.com or call +1(510) 792-2748 with your order number, reason for return, and the item(s) you wish to return.

  2. Receive Return Authorization (RMA): After reviewing your return request, we will send you a Return Merchandise Authorization (RMA) along with instructions for returning the item.

  3. Prepare Your Return: Carefully pack your item(s) in the original packaging or a secure box to prevent damage during return shipping. Be sure to include the RMA with your return.

  4. Return the Item: Once packed, please return the item to the address provided using a trackable shipping service. We recommend using a carrier with tracking to ensure your return is safely received.

4. Address for Return

Please return items to the following address:

Averawea Returns 3594 Green Ave, Los Alamitos, CA 90720, United States

5. Refund Process

Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note:

  • Processing Time: Refunds will be processed within 5-7 business days from when we receive your returned item.

  • Refund Amount: You will receive a refund for the purchase price of the returned item(s). Please note that shipping fees are non-refundable.

  • Refund Method: Refunds will be issued to the original payment method (credit card, PayPal, etc.). It may take an additional 5-7 business days for your bank or payment provider to reflect the refund.

6. Damaged or Defective Items

At Averawea, we take great care in ensuring our products are of the highest quality. However, if you receive an item that is damaged, defective, or not as described, we will resolve the issue promptly. Here’s what to do:

  1. Contact Us Immediately: Please email us at contact@averawea.com within 7 days of receiving the item. Provide clear photos of the damage or defect, along with your order number.

  2. Resolution: We will either offer a replacement, repair, or full refund depending on the issue and your preference.

7. Shipping Costs for Returns

If the return is due to a defective or incorrect item, we will cover the return shipping costs. However, if the return is due to a change of mind or if you are dissatisfied with the product for other reasons, you will be responsible for the return shipping costs.

8. Exchanges Policy

Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item. This ensures you get the exact item you want without delay.

9. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible. We process orders quickly, so cancellations can only be made before the order is processed and shipped. Once your order has been processed and shipped, it cannot be canceled, but you may return the item for a refund.

10. Exceptions

We may refuse a return or refund for products that:

  • Have been used, washed, or altered in any way.

  • Are returned after the 30-day return window has passed.

  • Are final sale or clearance items that are non-returnable.

11. Cost of Return for Broken or Unsatisfactory Items

If the item you received is broken, damaged, or not as described, we will provide you with a prepaid return shipping label. You will not incur any shipping charges for returns due to these issues. We will either offer you a replacement or a full refund based on your preference.

At Averawea, customer satisfaction is our top priority. We want you to love your purchases, and we’re here to ensure that any issues are addressed quickly and efficiently. If you have any questions or need assistance, feel free to contact us:

Company Name: Mikado, LLC

Company Number: 202252713290

Representative Office: 3594 Green Ave, Los Alamitos, CA 90720, United States

Email: contact@averawea.com

Phone: +1(510) 792-2748

Business Hours: We are available Monday – Friday 8:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing Averawea—where quality and style meet the modern man!