Returns & Refund Policy

Thank you for shopping at Averawea, proudly offered by Trunexa LLC. Your satisfaction is our highest priority, and we strive to ensure each purchase meets your expectations fully and transparently.

Eligibility for Returns

Returns are accepted within 30 days from the date of delivery. To be eligible for a return, items must:

  • Be unused, unwashed, and free from signs of wear.

  • Retain all original labels, tags, and packaging.

  • Be in the original condition as received.

Non-Returnable Items

We cannot accept returns on customized or personalized products. Customized items refer explicitly to products made based on specific customer requests or designs. These items are returnable only if they are defective or damaged upon receipt.

Common Reasons for Returns:

  • Incorrect item received

  • Incorrect size

  • Product quality issues

  • Item damaged or defective upon arrival

Return Shipping Costs

  • If a return is due to our error (wrong item, defective, or damaged products), we fully cover the return shipping cost.

  • For returns due to customer preferences (e.g., size, personal taste), the return shipping cost will be the customer’s responsibility.

Return Process

To initiate a return:

  1. Contact our customer support at contact@averawea.com or +1 (408) 300-0958 to obtain a Return Authorization (RA) number.

  2. Clearly mark your RA number on the outside of your return package.

  3. Securely pack the item(s), preferably using the original packaging.

Return Packaging Requirement

All returned items must be properly and securely packed to prevent damage during transit. Ideally, use original packaging or a suitable equivalent to ensure the product arrives safely.

Return Address

Trunexa LLC – Averawea Returns 688 Blossom Hill Rd Apt 9c, San Jose, CA 95123, United States

Refund Process

After receiving your returned item, we will thoroughly inspect it within 2 business days. Upon successful inspection, we will notify you via email about the approval or rejection of your refund. If approved, refunds will be processed promptly, typically within 5 business days, using the original payment method used at purchase (Stripe or PayPal). Please note:

  • Refund times may vary depending on your bank or payment processor.

  • You will receive a confirmation email once the refund has been issued.

Shipping Carriers for Returns

You may choose USPS, UPS, or FedEx for return shipments. Using a trackable shipping method is highly recommended.

Damaged or Defective Items

Please notify us immediately upon receiving a damaged or defective item. Provide clear photographic evidence via email to contact@averawea.com or contact our customer support at +1 (408) 300-0958. We cover all return shipping costs for defective or damaged items and will promptly offer replacements or refunds.

Exchange Policy

Currently, direct exchanges are not available. If you wish to exchange an item, please follow the return process for a refund, then place a new order for your desired item.

Cancellation Policy

Cancellations can be made within 24 hours of ordering, provided the order has not yet been processed or shipped.

Handling of Incorrect Returns

Items returned to us that do not meet the conditions stated (e.g., used, washed, damaged due to inadequate packaging) will not qualify for a refund. Customers may need to pay additional shipping fees to have these items sent back.

Contact & Dispute Resolution

We aim for absolute customer satisfaction and amicable resolutions. For any questions, disputes, or assistance:

Company Name: Trunexa LLC

Company Number: B20250119505

Address: 688 Blossom Hill Rd Apt 9c, San Jose, CA 95123, United States

Email: contact@averawea.com

Phone:+1 (408) 300-0958

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team strives to respond within 12 hours on all business days.

Thank you for choosing Averawea—where quality, transparency, and customer satisfaction are our priorities.